Keep Your Silver Beautiful for Generations

 Our 925 solid cast silver, 999 electroformed idols, and premium silver articles are crafted for a lifetime of devotion and elegance. To maintain their pristine mirror or antique finishes, please follow these simple guidelines:

• Avoid Harsh Chemicals: Keep your silver away from perfumes, incense ash, soaps, and harsh household cleaning agents.
• Gentle Cleaning: Dust the item regularly with a completely dry, incredibly soft cotton or microfiber cloth. Never use abrasive brushes.
• Moisture Control: Silver naturally reacts to moisture and sulfur in the air. If you are storing the item away, keep it inside the airtight wrap and customized box it arrived in.
• Handling Hollow Idols: Our 999 pure silver electroformed idols are hollow to allow for stunning, large-scale designs without the heavy weight. Please handle them gently by the base and avoid applying heavy pressure to delicate surface details.
• Complimentary Professional Cleaning: We want your silver to shine forever. We offer a free professional cleaning service for your CaratCafe pieces! You simply need to bear the two-way shipping costs. (Please note: This complimentary service is not applicable for articles featuring enamel work or highly intricate detailing that requires specialized handling).

Order Processing & Secure Packaging

• Tamper-Proof & Insured: All items are packed in special, tamper-proof, and weather-proof packaging to ensure your precious silver reaches you safely and securely. Every shipment is fully insured while in transit.
• Tracking Updates: Once your item is dispatched, your tracking number will be updated, and we will notify you immediately via email.
• Contact Information: Please ensure a valid mobile number is provided at checkout, as it makes it significantly easier for the shipment company to contact you. If you need to make any changes after ordering, kindly notify us immediately via our "Contact Us" page.

Domestic Shipping (Within India)

• Free Express Delivery: We offer free express shipping across India using standard express carriers (such as Delhivery, Blue Dart, or Speed Post) for all national destinations.
• Taxes Included: All applicable Indian taxes are already included in the product cost—there are no hidden fees at checkout.
• Delivery Timelines: Orders are typically processed and shipped within 2 working days (unless it is a customized product). Most products are delivered within 15 working days from the date of order.
• Unforeseen Delays: While we dispatch strictly on schedule, occasional delays may occur from delivery partners due to unforeseen situations like fuel shortages, heavy rains, or local disruptions.

International Shipping 

• Checkout Transparency: For global deliveries, the international shipping cost, custom clearance fees, and any applicable Indian export taxes will be displayed at checkout.
• Duties & VAT: Any duties, VAT, or local taxes levied by the receiving country are strictly the buyer's responsibility. These charges are not included in the checkout total and will be collected by the logistics partner at the time of delivery.

Return & Refund Policy

• No General Returns: Due to the high-value and pure nature of our products, we do not accept returns under normal circumstances.
• Defective Items: Returns are considered only in the rare event of a defective product. This is strictly subject to the customer providing proper, unedited video footage of the complete unboxing process. Without unboxing video evidence, no return requests will be entertained.

Disclaimer & Jurisdiction

The final decision regarding any return, refund, or shipping dispute rests solely with brand management. Any legal issues or disputes are subject exclusively to the jurisdiction of the courts in Mumbai, Maharashtra.

For Cancellation kindly email us within 2 Working days.

Please Do Provide your Full Name Order No with Respective SKU id mention on the Parcel.

All Refunds will be done with respective Payment Gateway Policy.

No Refunds on Custom Made items as the Size Measurements are provided by the Buyer. 

The shipping cost will be borne by the Buyer in case of Exchange or any alteration to be made for the item.

In case of Returned Products Shipping Cost may be reimbursed after receipt of the sold item

Frequently Asked Questions (FAQs)

Welcome to the Carat Cafe Help Center. Browse our most frequently asked questions below regarding purity, custom manufacturing, shipping, and store policies.

🪙 Product & Purity

Q: What does 925 silver mean?

A: 925 silver (also called Sterling Silver) contains 92.5% pure silver and 7.5% other alloys for added strength and durability, making it perfect for everyday jewellery.

Q: What is 999 silver and what sizes are available?

A: 999 silver is 99.9% pure silver—the highest purity available. We use 999 silver for our premium idols, coins, and investment-grade bars. We stock a complete range of weights to suit your needs, starting from 2-gram bars and coins, scaling all the way up to 100-gram, 250-gram, 500-gram, and 1-kilogram investment bars.

Q: How can I verify the purity of your silver bars and jewellery?

A: All our precious metals are rigorously tested and carry official BIS Hallmark certification. Our jewellery pieces specifically feature a standard six-digit alphanumeric HUID hallmark. You can enter this unique six-digit alphanumeric code into the official BIS Care app to independently verify the authenticity and exact purity of your piece.

🛠️ Customisation & B2B Orders

Q: Can you manufacture custom jewellery from a technical drawing?

A: Yes. If you have specific technical drawings or exact specifications for pieces like necklaces, specialized clasps, or unique gift articles, our expert karigar can bring those designs to life. Please share your drawings with our support team to get a timeline and manufacturing quote.

Q: Do you offer bulk or wholesale orders for corporate gifting?

A: Yes, we offer competitive wholesale pricing for corporate gifting and large investment orders across our entire range of silver bars, coins, and jewellery. We provide standard GST invoices with every corporate order to ensure full business accounting compliance.

📦 Orders, Pricing & Shipping

Q: Why do the prices of your silver bars and coins change?

A: Because our 999 pure silver bars and coins are investment-grade items, their pricing is tied directly to live global market spot rates. The price adjusts automatically to ensure you get accurate market value, and your final rate is locked in at the exact moment you complete your checkout.

Q: Is it safe to ship precious metals?

A: Absolutely. Every order of silver and diamonds is packaged discreetly with no external branding that indicates high-value contents. Furthermore, every shipment is fully insured while in transit to your location.

Q: Do you offer free shipping in India?

A: Yes, we offer secure, free express shipping on all domestic orders across India. Delivery usually takes place within 15 working days, subject to standard courier operations.

Q: Do you ship internationally?

A: Yes, we offer both standard and express international shipping options for our jewellery and silver products to customers worldwide. Delivery timelines and shipping rates are calculated automatically at checkout based on your country. (Please note: International customers are responsible for any local customs duties or import taxes).

🔐 Account Access

Q: How do I log into my account without a password?

A: For your security and convenience, our store uses a fast OTP (One-Time Password) login system. You do not need to remember a password—simply enter your registered phone number or email address, and we will send a secure OTP so you can access your account and track your orders instantly.

🔄 Returns & Buybacks

Q: What is your return and exchange policy?

A: Returns are accepted within 48 hours of delivery only if a product arrives damaged or incorrect, and must include proof of damage. Standard jewellery can be exchanged if unused and with original tags intact. Please note that custom-made pieces crafted by our karigar are bespoke and not eligible for returns or exchanges.

Q: Do you offer a buyback policy on your silver bars and coins?

A: Yes, we offer a transparent buyback policy on our 999 pure silver bars and coins. Buybacks are calculated based on the prevailing live market spot rates at the time of return. Please bring the product in its original packaging along with the physical invoice to our retail store for evaluation.

✨ Silver Care & Maintenance

Q: How should I clean and store my silver products?

A: Store your silver in an airtight zip-lock bag or an anti-tarnish pouch away from moisture and direct sunlight. To clean, gently wipe with a soft, microfiber or lint-free cloth. Avoid exposure to harsh chemicals, perfumes, or water to prevent natural tarnishing.

📞 Contact Us & Store Location

Q: Do you have a physical retail store I can visit?

A: Yes! While we offer secure delivery online, you are always welcome to visit our brick-and-mortar retail store located at our Opera House address in Mumbai to explore our complete collection in person.

Q: How can I contact customer service?

A: Our team is ready to assist you. You can reach us via:

• WhatsApp / Phone: +91 7738210004
• Office Line: +91 22 42660001
• Email: support@caratcafe.com
• In-Person: 24 Nanik Niwas, Opera House, Mumbai - 400004, MH India